FAQ
Frequently Asked Questions
What is your return policy for planners and journals?+
You can return unused journals, planners, inserts, and accessories within 14 days of delivery for a full refund. Email info@ashlacole.com with your order number, name, and email.
When will my order ship?+
Orders ship within 24 to 48 hours unless marked as pre-order. Pre-order items follow the timeline shown at checkout.
How long do pre-order campaigns take?+
Pre-order campaigns can take 3 to 4 weeks to arrive depending on production schedules.
Do you ship internationally?+
Yes. International orders take 14 to 21 business days to arrive. Postal and customs times vary.
What carrier do you use?+
We ship using USPS. Delivery estimates depend on the service selected at checkout.
How can I reach customer service?+
Email info@ashlacole.com. Include your order number, name, and email for faster help.
Where can I purchase Ash Lacole products?+
Shop directly at AshLacole.com under collections: Journals, Planners, Planner Inserts, and Accessories.